We are now implemented our in-house Support Ticket System
"Request Wall" to connect with all Business Owners/Clients instantly.
You will also connect with us via Live Chat.
Below details for Text SMS, Voice SMS, International SMS, API Integration or
any assistance, To connect with the Smart 5 SMS support representative kindly log into your SMS
Panel and on left-hand side menu request
wall to generate or Submit any new issue or Query.
Whenever you generate or Submit any new issue
or query you will get the Ticket Id, then it will be reviewed by our Technical support
representative (usually within 24 hours).
Steps to generate a Ticket Id on Request Wall:-
1.
Login into SMS Panel / your account.
2.
From the left-hand side menu click on
the Request wall and then select Support Ticket.
3.
Then click on the Add Request button
from right-hand side Top.
4.
Put the Request Id in which you get
the issue.
5.
Put the Mobile Number in
which you get the issue.
6.
Put the Issue subject.
7.
Put the Issue Description
in details, so we will check that issue.
8.
Select the Priority of Issue.
9.
Then click on the Add Request
Button.
Once all the things are done then you can able to check that
status of your tickets via given tabs.
Pending Issue: - Ticket
on which solution is pending.
Done Issue: - Ticket
on which solution is done.
Close Issue: - Ticket
on which solution is done and status are close.
IMPORTANT:
For Text SMS, Voice SMS, International SMS, API integration or
any assistance, never forgets to mention the following:
User Name:
Account manager
name:
Problem: (Always mention your issue in such a way
that we can track or reproduce it)
We will be most happy to entertain any queries for further
assistance.
Your Co-Operation is highly appreciated.
For More Information Email Us at smssmart5@gmail.com or
Call Us at 9776353638 now to solve your professional query by our
experienced team members.
Working Hours: 9.45 AM To 6:30 PM
Off day: Sunday, Saturday (9.45 am to 2pm)
Blog Source: https://smart5sms.in/blog
DLT Template Scrubbing is now LIVE, that means your SMS will FAIL now in the absence
of Template Id.
Below Smart
5 SMS, Bulk SMS Service Provider provides some very important Self
Debugging TIPs regarding DLT Templates.
TIP 1:
Static Content of the
SMS text submitted to the operator must exactly
match with the static content of the DLT template registered on the
telecom operator's DLT portal. Even a single character extra or lesser
would lead to the message getting rejected (Even space or a full stop or any other symbols should not differ).
Dear Ram, your order with order
id 2345 has been cancelled.
Regards Customer Care Executive.
Your DLT Template is as follows
Dear {#var#}, your order with order
id {#var#} has
been {#var#}. Regards XYZ.
#var#
or variable means you can write up to 30 characters as per your requirement
Then following messages
would not work
|
Sample Text |
Rejection Reason |
|
Dear Ram, your order with order id 2345 has been cancelled. |
Regards Customer Care Executive is missing |
|
Dear Ram, your order with order id 2345 has been cancelled. |
Regards Customer Care Executive was on the same line in DLT Template |
|
Dear Ram, your order with order id 2345 has been cancelled. Regards Customer Care Executive |
Full stop after
Regards Customer Care
Executive was missed out |
|
Dear Ram, your order with order id 2345 has been cancelled. -Regards Customer Care Executive |
“-“ was added before
Regards Customer Care
Executive |
TIP 2:
On the Telecom Operator's DLT portal, the template
variables must only be represented as {#var#} (even if
your template needs more than one variable, all the variables should be written
as {#var#}
We noticed some cases where users had requested
variables as {#var1#}, {#var2#}, #VAR1#, XXXX,
#VAR#, {#Var#} these values would not work and your message would be
rejected.
Template variable
{#var#} can hold a maximum of 30 Characters value, if you need to pass more than
30 characters then request a new template/update your DLT template and add
multiple variables.
Dear Ram, your order with order id 2345 has been cancelled and the refund has been initiated via
IMPS reference id 2882662556775553. Regards Customer Care
Executive.
For Ex. Your DLT template is as follows,
Dear {#var#} your order with order id {#var#} has been {#var#} and the refund
has been initiated via {#var#}{#var#}. Regards XYZ.
TIP 4:
To pass a URL of more than 30 characters in your message
content, you should also apply multiple VARIABLES without space.
For Ex. Your DLT template is as follows,
Dear {#var#} your bill with order id {#var#} is {#var#}. Regards XYZ.
And if you wish to pass
Bill URL value in 3rd {#var#} then the template needs to be
Dear {#var#} your bill
with order id {#var#} is {#var#} {#var#}{#var#}{#var#}. Regards XYZ.
TIP 5:
Make sure you pass the correct combination of Template Id, Header, and SMS Content (Even special characters in your SMS content should be passed exactly)
If still your "DLT NOT DONE" for any
operator then do it as soon as possible
For any other queries related to DLT Registration and how it will help
for sending Bulk SMS Call Us at 9776353638 or Email Us smssmart5@gmail.com to get your professional query solving by our
experienced team.
Blog Source: https://smart5sms.in/blogs